IT service management
- Author: Ernest Brewster, Aidan Lawes, Richard Griffiths, John Sansbury
- Language: ingliz tilida
- Writing: ingliz yozuvida
- Publisher: British Informatics Society Limited
- Year: 2012
- Views: 163
This book covers everything you need to know in order to pass the ITIL Foundation exam. However, we also recognise that many people simply want to understand the ITIL concepts without necessarily taking the exam itself. This book caters for both needs through its simple four-section structure.